2024-25

Enhancing Time and Attendance Data Quality for Small Businesses

Designing a quick and seamless biometric clock-in experience for shift workers using shared or personal time clocks.
Lead Designer
Key Skills
Research
UX Strategy
Concept Design
Interaction Design
Prototyping
Beta Testing

The Hidden Cost of Time Card Errors

Time card accuracy has a significant impact on payroll costs and the overall financial performance of a business. Admins spend 10% of their time each pay period chasing their teams to submit accurate hours. Many employees miss punches simply because they forget to clock out or sometimes try to game the system by having friends clock in or out for them. Employees are not focused on the accuracy of each punch because they shift that responsibility to admins to do it for them.

Motivating employees through value

To meet the accuracy needs of administrators and minimize unnecessary tasks, employees must be motivated to concentrate on their punch accuracy and be restricted from clocking in or out on behalf of others.
Pay period summaries were previously available only on paycheck stubs and at the end of each pay period. Now, with accurate punches recorded in the app, employees can get real-time updates on their daily, weekly, and pay period hours. This allows everyone to easily see their total hours and estimate payments, making it simpler to stay informed and in control of their work schedule.

The Outcome

5
Second Clock In or Less
Biometric identification and role-based access streamline clock-in/out, automating cost codes and GPS tags for reporting.
83%
Reduction in Setup Time
Self-serve setup for shared devices now takes less than 30 minutes. The streamlined process leverages existing client and employee profile data through a user-friendly iPad app.
4 -> 1
Unified Experience
Clients used up to four different types of time clocks or manual entry methods that required ProService support. The proprietary app replaced cumbersome third-party clocks and allowed remote updates within a single system, ensuring longer-lasting use.

The Solution

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