Research

A brand-new time tracking app built from the ground up to replace third-party tools and sync directly with payroll. I led design to defined a future-state vision and MVP scope for a streamlined time-tracking experience that reduces administrative burden, increases employee engagement, and lays the foundation for reliable payroll and analytics workflows.

Facilitating the practical service experience blueprint workshop to help teams visualize their service delivery, find areas that need attention, and develop a shared understanding to drive targeted improvements and strategic changes.

SAAS dashboard redesign, supply chain troubles and low profit margins are eased by empowering small business owners.

VDC team was in the midst of a major operational pivot. Identifying clear user personas and a new user interface allowed them to stay relevant as a new hospitality business in the middle of a pandemic.

Do I have time to Prepare this tonight? Meal planning is a struggle for a many. Research identified content to relieve frustrations and provide user-center solutions.